I recently read a New York Times article about BART tweeting honest answers to complaints about overcrowded trains, delays etc. Do you feel BART has become more crowded compared to a few years ago? Or is it about the same?
From the article:
The account responded promptly to users, explaining that the system was operating far beyond its capacity, that a significant amount of rail had to be replaced and that the windows of time available to conduct track maintenance simply were not long enough to be effective.